Non-invasive checklist
- Confirm the 240V breaker or gas shutoff is on.
- Confirm cold-inlet and hot-outlet valves are open.
- Give an electric tank a full recovery cycle after filling—never energize an empty tank.
- If you smell gas or see sparks, stop and follow emergency steps.
Still down?
Text the install address, serial number and a photo of the control or breaker. Warranty labor applies to qualifying SAFE workmanship; manufacturer parts follow the factory process.
Questions grouped on this page
Related searches are answered here instead of creating one URL per question.
Why is my new electric water heater not heating? +
Electric no-heat: dedicated 240V breaker, high-limit reset, elements and thermostats. Repeated trips or a hot breaker: leave it off. A 12-year leaking tank is usually replaced, not restocked with parts.
Why is my brand-new water heater not heating? +
Start with fuel type. Electric: breaker, high-limit, elements. Gas: pilot, ignition, valve, vent. If the breaker trips again or you smell gas, stop. SAFE diagnoses or quotes replacement from photos.
How long should a new water heater take to heat up? +
40-gal electric installed: $1,199 + tax. 50-gal electric: $1,349 + tax. 40-gal gas: from $1,449 + tax. Expansion tank from $149. Attic, code and hard access are extra from photos.
Why is my new water heater leaking? +
Shut the cold-water inlet if you can without standing in water next to electricity. Water from the tank body means replacement. A loose fitting can sometimes be repaired. Photograph where the leak starts.
Why is my new water heater making noise? +
Popping or rumbling while heating is usually sediment—common with Charlotte hard water. A short video and the data plate tell us whether maintenance or replacement is smarter.
Why does hot water smell after installing a new water heater? +
Text 650-669-6890 or call 980-447-0919 with photos so SAFE can match a published package or list extras in writing.
Why does the breaker trip after a new water heater installation? +
Electric no-heat: dedicated 240V breaker, high-limit reset, elements and thermostats. Repeated trips or a hot breaker: leave it off. A 12-year leaking tank is usually replaced, not restocked with parts.
Why does the pilot go out on a new gas water heater? +
A gas tank that will not heat is often pilot/ignition, thermocouple, gas control or venting. If you smell gas or see soot, stop and evacuate. Gas installs start from $1,449 + tax like-for-like.